If you identify with any of the following, counseling may be a good option:

• feeling sad, tired or moody
• uninterested in things that usually interest you
• trouble staying asleep
• feel panicked, anxious and fearful most or all of the time
• troubled by thoughts and memories from the past
• in a relationship in which you are, or have been, abused physically, sexually or emotionally
• are a caregiver for someone with anxiety, depression or dealing with addiction
• find your family, friends, or job jeopardized by your actions or feelings
• dissatisfied, poor communication, or frequent conflict with your spouse or partner
• experience tension, confusion and anger in your relationship with your children
• in the midst of a major life event such as; loss of a loved one, marriage, divorce, caring for aging parents, work stress, loss of employment or a move to a new location
• feel direction-less, uncertain of what you believe or what life means
• feel separated from God and/or your faith community

If you have a flexible schedule, we can generally get you scheduled within 2-4 weeks of your initial call. However, if you are requesting a certain therapist, a specific day of the week, certain time of day or therapy specialties (EMDR, etc.), there may be a longer wait time.

Ultimately, it’s up to you! Most people choose to be seen once a week, especially at first. This ensures enough frequency and consistency so you can experience maximum change.

Every person is unique and the length of treatment depends upon several variables. The issues you would like to work on and the pace that you choose to work on them will influence how long your therapy journey will take.

Yes! The match between you and your therapist is vital to the success of your therapy! Things to consider when choosing a therapist:

• Which therapist works with your area of concern?
• Which therapist accepts your insurance, (if we are to bill using insurance)?
• Which therapist is available during any specific days or specific times of day needed to accommodate your schedule?
• What are the credentials, specialties and experience of any therapist you may be interested in?

Client confidentiality is very important to us at The Center for Hope and Healing and your right to privacy is protected by law. No one, besides your therapist and our support staff, will know you are in therapy unless you tell them. The one exception may be if you have been referred to therapy by your employer or law enforcement. We never share your information with or contact anyone unless you request us to and give your written consent to do that.

Private pay:

• We offer a Time Of Service discount fee for clients that do not have or choose not to use insurance. The Time Of Service fee is based on our sliding fee scale and ranges from $90.00 – $195.00 per session, depending on gross annual household income.

Insurance:

• The cost of therapy depends on your insurance benefits. Some insurance plans have a copay, and some insurance plans have a deductible that must be met before your benefits begin and payment is made. We do our best to accurately verify your benefits; however, we cannot guarantee the insurance information we receive is always accurate. Ultimately it is your responsibility to know your benefits by calling your customer service representative number which is usually located on the back of your insurance card.
• Please call your insurance company to find out what your insurance coverage is. We will also call your insurance to confirm benefit information before your first appointment.

For questions regarding billing:

•  If you have billing concerns or questions, please call our office at 763-633-5111 and ask for Julie.

If you need to cancel an appointment, call our office at 763-633-5111 ASAP. We do require a 24-hour notice for cancellations. If you do not cancel your appointment within the 24-hour notice timeframe, it is our billing policy to charge a $75.00 late cancel fee. If you simply do not show up for your appointment, you will be charged a $135.00 no show fee. As a courtesy to our clients, we send out reminder texts or emails two days in advance of your appointment as well as two hours before your appointment.

*Please note: If you have a MONDAY appointment, you must call the clinic by noon on the FRIDAY BEFORE in order to avoid the late cancellation fee of $75.00.

There are 24 hour crisis hotline numbers that are staffed with mental health professionals you can talk to night or day. Here are a few of them:

• Emergency 911
• Sherburne County Crisis Line (800)635-8008
• National Suicide Prevention Lifeline (800)273-8255
• Lovelines – (612)379-1199
• Four County Crisis Response Team – www.mnmentalhealth.org
• Teen Suicide – www.crisistextline.org or text “GO” to 741741
• Battered Women – (866)223-1111

Call 911 or go to the nearest Hospital Emergency Room with a psychiatric care unit for evaluation. Closest hospitals are:

• Mercy Hospital (763)236-7911
• Cambridge Medical Center (763)689-7723
• St Cloud emergency Trauma unit (320)255-5656